Payment Terms
Last updated: April 13, 2025
These Payment Terms govern all transactions made through the Luckycheers platform at luckycheers.com. By completing a purchase, you confirm that you have read, understood, and agreed to these terms in full.
1. Accepted Payment Methods
We accept a range of payment methods to accommodate our learners. Accepted methods may include major credit and debit cards, digital wallets, and other payment options displayed at checkout. All available methods are presented at the time of purchase.
2. Pricing and Currency
All prices displayed on the platform are shown in Australian Dollars (AUD) unless otherwise stated. Prices are inclusive of any applicable taxes where required. Luckycheers reserves the right to adjust pricing at any time. Price changes will not affect purchases already completed.
3. Billing and Charges
3.1 One-Time Purchases
For individual course or masterclass purchases, payment is collected in full at the time of checkout. Access to purchased content is granted upon successful payment confirmation.
3.2 Subscription Plans
Where subscription-based access is offered, your selected payment method will be charged automatically at the start of each billing cycle. Billing continues until you cancel your subscription in accordance with the cancellation terms below.
3.3 Failed Payments
If a payment attempt fails, we may retry the charge within a reasonable period. Continued failure to process payment may result in suspension or termination of access to the relevant content or services.
4. Taxes and Fees
You are responsible for any taxes, duties, or transaction fees imposed by your financial institution or applicable to your purchase. Where Luckycheers is required to collect tax, it will be itemised at checkout.
5. Refund Policy
5.1 Eligibility
Refund requests may be considered within 14 days of the original purchase date, provided that access to the relevant content has not been substantially used. Requests submitted after this period or where significant content has been accessed will not ordinarily qualify for a refund.
5.2 How to Request a Refund
To submit a refund request, contact our support team at support@luckycheers.com with your order details and the reason for your request. We aim to respond within 5 business days.
5.3 Processing
Approved refunds are returned to the original payment method. Processing times vary depending on your financial institution but typically take between 5 and 10 business days after approval.
5.4 Non-Refundable Items
The following are not eligible for refunds:
- Purchases where the full course or content has been accessed or downloaded
- Promotional or discounted purchases where terms explicitly exclude refunds
- Subscription fees for periods already elapsed
- Any additional materials or add-ons purchased separately
6. Cancellation of Subscriptions
You may cancel a subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. You will retain access to subscription content until that date. No partial refunds are issued for unused days within a billing period.
7. Promotional Codes and Discounts
Promotional codes and discount offers are subject to their own specific terms and expiry dates. Only one promotional code may be applied per transaction unless otherwise stated. Codes have no cash value and cannot be transferred or exchanged.
8. Disputes and Chargebacks
If you believe a charge is incorrect or unauthorised, please contact us at support@luckycheers.com before initiating a chargeback with your financial institution. We are committed to resolving billing concerns promptly. Initiating a chargeback without prior contact may result in suspension of your account pending investigation.
9. Security
All payment transactions are processed through secure, encrypted payment gateways. Luckycheers does not store your full card details on its servers. We take reasonable technical measures to protect your payment information, though no method of transmission over the internet is completely secure.
10. Changes to These Terms
We may update these Payment Terms from time to time. The revised version will be published on this page with an updated date. Continued use of the platform following any changes constitutes acceptance of the revised terms. We encourage you to review this page periodically.
11. Contact Us
For any questions or concerns regarding payments, billing, or these terms, please reach out to us: